Policy & Procedures
Thank you for choosing us as your pet/s stylists, below is some information to help your pet enjoy their visit at Gosford Grooming and at our Erina Salon.
On your first visit, as per the NSW Animal Welfare Code of Practice for Animals in pet grooming establishments we will require your full contact details & the name of your pets Veterinary hospital. It is important to be contactable at ALL times whilst your pet is in our care.
We provide a one on one personalised grooming time per pet. For the best service please arrive for your grooming appointment on time or within 10 minutes before or after time due. Average grooming times are 2 hours for a small dog, 3 hours for 2 small dogs. Express grooms are only available as the first or last groom of the day for an additional fee of $10. We have a NO-Rush policy so please allow room around pick up times to allow for variables as we are working with animals. It is not recommended to make appointments too close to school pick up times, airport trips or other appointments you may make.
We have a NO-RUSH policy. Please do not arrive earlier than the agreed pick up time because if your pet hears you, your keys or your car they can get excited and it can become unsafe to continue the groom with our sharp scissors & clippers. The dog will need to be re-settled and the pick up time will need to be extended further or your dog may need to go home unfinished. We offer salon tours and lots of information about how we groom if you have any questions we are more than happy to assist.
We Know your dogs love visiting us & we’d love them to stay longer but please pick them up within 15 mins of the agreed pick up time. A daycare fee of $25 may apply after 15 mins.
Please don’t brush or comb your dog on the same day as their appointments as this can contribute to your dogs being over handled for the day. Knots & tangles are released better on a freshly clean coat when a dog is being fluff dried.
If you can’t make your appointment or you need to change the day or time please call us direct on 43296200 or Erina salon on 43674066 ASAP. After hours text or phone 0408629464. A late cancellation fee of $25 per pet applies if we are given less than 24 hours notice and we are unable to replace your booking with another dog.
Flea Insurance – If you think your pet/s may have fleas please give them a Capstar tablet with food the night before or at least 1 hour before your grooming appointment. A Capstar tablet will then last 24 hours & ensure our salon remains flea free. There is a $10 surcharge per pet should they arrive with live fleas.
To respect our staff’s privacy no videoing or photography of our staff is allowed without first asking us. We are happy to sms or email a photo of your finished dog for $5, just ask us when you check in. Feel free to bring high value treats like BBQ chicken, cabanossi, devon to reward your pet during their grooming session.
If you have a young, active, exuberant or anxious dog, please take them for a 20-30 minute walk before their appointment. This takes the edge of their energy levels and puts their mind in a better place to be able to concentrate and stand well for grooming this also gives them the chance to go to the toilet beforehand.
If your pet’s vaccinations are due on the same day as your grooming appointment, please make the veterinarians appointment AFTER your pets grooming.
If your dog or cat needs to be sedated to be safely groomed. Arrangements can be made in conjunction with the Erina Petstock Veterinary team on 43674066. No sedated pets are allowed at the Narara salon. Please do not make grooming appointments within 48 hours of starting any new medications for your dog or cat.
If you need assistance to get your dog out of your car and into the salon please don’t hesitate to advise us of this upon your booking or when you arrive. It is ok to use our driveway at the Narara salon.
If you don’t want your dog put in a safe enclosure you will need to book a express groom at the beginning or the end of the day. Express grooms are an additional $10 for priority service. Express grooms are where the dog is groomed without a break in between bathing and clipping and you are called as soon as the dog is finished. Please be ready to collect your dog ASAP.
We team groom using the talents and skills of our stylists across all the dogs. This way everyone gets to love and pamper your dog. Our qualified Cert III or IV stylists move between both Erina & Narara salons.
If your pet is 12 years or older please read our Senior Care Page.
If your pets coat has a lot of knots or is matted please read our After Care page.
Payment must be made in full via Cash, Credit Card or Eftpos before your pet can be released from our care. Credit cards incur a merchant fee at our Narara salon.