Gosford Grooming Policies & Procedures
Thank you for choosing us as your pet/s stylists, below is some information to help your pet enjoy their visit at Gosford Grooming.
We ask that if you have Covid-19 or flu like symptoms, please give us as much notice as possible to reschedule your appointment for after your voluntary isolation period. If you give less than 24 hours notice and we are unable to replace your booking with another client a $50 fee is applicable. As a healthy visitor we ask that someone over the age of 18 years bring your dog/s to the salons. Please have your pooches on leads and enter one client at a time into the Narara salon foyer. Please keep social distance from our staff and other clients. We continue regular cleaning procedures, frequently using veterinary hospital grade cleaners & virucide with hand sanitisers available for staff & client use.Please note: COVID-19 is NOT transmitted from dogs to humans or from humans to dogs. We believe that a clean, well groomed pet is a healthy pet.
On your first visit, as per the NSW Animal Welfare Code of Practice for Animals in pet grooming establishments we will require your full contact details & the name of your pets Veterinary hospital. It is important to be contactable at ALL times whilst your pet is in our care.
We provide a one on one personalised grooming time per pet. For the best service please arrive for your grooming appointment on time or within 10 minutes before or after time due. Average grooming times are 2 hours for a small dog, 3 hours for 2 small dogs. Express grooms are only available as the first or last groom of the day for an additional fee of $10. We have a NO-Rush policy so please allow room around pick up times to allow for variables as we are working with animals. It is not recommended to make appointments too close to school pick up times, airport trips or other appointments that you may make.We have a NO-RUSH policy. Please do not arrive earlier than the agreed pick up time because if your pet hears you, your keys or your car they can get excited and it can become unsafe to continue the groom with our sharp scissors & clippers. The dog will need to be re-settled and the pick up time will need to be extended further or your dog may need to go home unfinished. We offer lots of information about how we groom if you have any questions we are more than happy to assist.
We know your dogs love visiting us & we’d love them to stay longer but please pick them up within 15 mins of the agreed pick up time. A daycare fee of $25 may apply after 20 mins. If you can’t make your appointment or you need to change the day or time please call us direct on 43296200 or Erina salon on 43674066 ASAP. After hours text or phone 0408629464. A late cancellation fee of $50 per pet applies if we are given less than 24 hours notice and we are unable to replace your booking with another dog. Missed appointment fee is $50, payable before any future appointments can be confirmed.
If you think your pet/s may have fleas please give them a Capstar tablet with food the night before or at least 1 hour before your grooming appointment. A Capstar tablet will then last 24 hours & ensure our salon remains flea free. There is a $10 surcharge per pet should they arrive with live fleas.
To respect our staff’s privacy no videoing or photography of our staff is allowed without first asking us. We are happy to sms or email a photo of your finished dog for $5, just ask us when you check in. Feel free to bring high value treats like BBQ chicken, cabanossi, devon to reward your pet during their grooming session. We randomly take photos of our grooms for social media purposes, please advise us before each appointment should you not wish your dogs photo to be taken. We always take photos of dogs that are in poor health condition, have matted coats or if we discover wounds, rashes, growths etc that may be needed for veterinary purposes.
Before your Appointment
If you have a young, active, exuberant or anxious dog, please take them for a 20-30 minute walk before their appointment. This takes the edge of their energy levels and puts their mind in a better place to be able to concentrate and stand well for grooming this also gives them the chance to go to the toilet beforehand. Please don’t brush or comb your dog on the same day as their appointments as this can contribute to your dogs being over handled for the day. Knots & tangles are released better on a freshly clean coat while a dog is being fluff dried.
Vaccinations & Medications
If your pet’s vaccinations are due on the same day as your grooming appointment, please make the veterinarians appointment AFTER your pets grooming. Please do not make grooming appointments within 48 hours of starting any new medications for your dog or cat. If you administer anti-anxiety medication for your pet for grooming you need to inform us of the name and dosage of the medication before we agree to groom your dog.
Express Grooms & Housing your dog
If you don’t want your dog put in a safe enclosure you will need to book a express groom at the beginning or the end of the day. Express grooms are an additional $10 for priority service. Express grooms are where the dog is groomed without a break in between bathing and clipping and you are called as soon as the dog is finished. Please be ready to collect your dog ASAP.
We team groom using the talents and skills of our stylists across all the dogs. This way everyone gets to love and pamper your dog. Our qualified Cert III or IV stylists move between both Erina & Narara salons. A groomer request fee of $25 per visit per dog applies.
Our 2023 Price Guide can be found at – www.gosfordgrooming.com.au/dog-prices-page/